Please click the buttons below to view, download or print the return request forms: Return for Credit and RMA.
To submit these return forms, print, fill out completely, then fax to the number on the form or scan and email to repairs@injectidry.com.
Return For Credit Form Return Materials Authorized (RMA) Form
Freight Damage Policy and Procedure:
Injectidry Systems is not responsible for freight damage. We will assist you in filing a freight claim. The shipper must be notified within 48 hours or by the next business day.
Immediately upon receiving the shipment, note all damage with the driver or on the waybill. If damages are found after the packaging is opened, call the transportation company to report the concealed freight damage and request an inspection.
If the shipment arrived via LTL, contact shipping@injectidry.com with the pro # and the details of the problem(s).
If the shipment arrived via UPS small packages, go to the following UPS link for filing a claim https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1
DO NOT throw away the packaging, as it would be needed for filing a freight damage claim. Injectidry or the shipper will reimburse for approved and validated claims that are paid by the transportation carrier. If you do not follow these procedures we may not be able to assist you in recovering the lost value.
If you have any questions or would like more information, please send us an e-mail or call 425-822-3851, 800-257-0797 (Toll Free in USA and Canada)
